Return & Refund Policy

At FluffClean, we maintain a strict Final Sale policy. Because of the nature of our operations, we do not accept returns, exchanges, or issue refunds for any orders unless an item arrives severely damaged or defective.

Please review our policy details below before placing your order.

Damaged or Defective Items

We inspect all products before dispatch. However, if your order arrives damaged, defective, or incorrect, you must contact us at contact@fluffclean.com within 48 hours of delivery.

• You will be required to provide clear photographic evidence of the defect or damage.

• Items sent back to us without prior approval or a formal request will not be accepted.

Non-Returnable & Final Sale Items

All purchases made on Fluff Clean are final sale. We do not accept returns or offer refunds for:

• Change of mind, buyer’s remorse, or incorrect sizing/color choices.

• Sale items, promotional items, or purchases made using discount codes.

• Used, opened, or altered items.

Exchanges

Because all sales are final, we do not process direct exchanges. If you need a different item, you will need to place a brand-new order on our website.

European Union 14-Day Cooling-Off Period Waiver

To the maximum extent permitted by applicable law, by placing an order with Fluff Clean, customers residing in the European Union explicitly waive the standard 14-day statutory cooling-off period upon dispatch of the goods, as our inventory is fulfilled directly via custom supply chain logistics.